At Geribi, we stand behind our products and our loyal customers.
The full satisfaction of our clients and exceptional customer service has been our priority during the 40+ years in business.
We produce and sell directly our products. We, the owners, check each piece personally before they are packed and shipped.
The packaging is very safe. We spend extra time and material on the packing process because we care about our products and don't want to make our customers unhappy.
That said, if for any reason you are unhappy with your purchase, we have a 30-day hassle-free return policy.
We will gladly exchange it for the same or another product, or issue a full refund* upon receipt of your return.
Please follow these simple steps to return or exchange your item(s):
1) Carefully repack the item(s) in their original packaging.
2) Enclose a copy of your Packing Slip or Order Receipt.
3) Write us a note stating the reason for your return and if you like a replacement or a refund.
4) Please return your package fully insured via UPS, FedEx, or US Postal Service to:
Geribi snc | Via Corcioni 1 |06053 Deruta, PG - Italy
Keep your receipt as unfortunately we cannot be held responsible for returns that are damaged or lost in transit.
*S&H Costs are not refundable - Please allow about 3 weeks for refund processing.
Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
We will place the claim with the carrier insurance and a replacement will be promptly sent to you!
For any further assistance, please contact us.
Note: Returns are not allowed for personalized orders. But we guarantee that all products will be perfect.